AI
Why Enterprises Need an AI Chain of Custody
If you can’t audit how the AI got there, you can’t defend the work.
In May 2025, the Canadian provincial government of Newfoundland and Labrador released a 526-page healthcare report from Deloitte — a $1.6M engagement. Months later, investigators found fabricated citations, non-existent papers, and false attributions to real academics. Deloitte admitted AI had been used for citations. (Fortune, 2025)
Previously, Deloitte had delivered another government report — this time for Australia — with invented papers and fake court quotes. (Fortune, 2025)
Two governments. Two reports. Same problem: no one could trace how the AI-generated content made it into final deliverables. No documentation of which models were used, what prompts were given, or how outputs were validated.
This is the problem enterprises face right now. AI-assisted work is flowing into critical documents with zero traceability. And when something breaks six months later, there’s no audit trail to defend the work.
Cybersecurity and digital forensics solved this decades ago with access logs, version control, and data lineage. Every action traceable. Every change documented. That’s not bureaucratic overhead — it’s the foundation of accountability.
AI needs the same rigor.
The Hidden Problem
These aren’t edge cases. They’re warnings of a systemic problem: AI-generated content is flowing into high-stakes professional work with almost no documentation of how it got there.
Teams rely on AI to:
- draft marketing copy
- summarize legal research
- write code
- generate financial projections
- and more…
And six months later, when something breaks, no one can answer:
- Which model was used?
- What version?
- What was the exact prompt?
- Who reviewed the output?
- What changed after generation?
Without that, you have liability without evidence.
In both Deloitte cases, investigators couldn’t reconstruct which parts were AI-generated or what prompts produced the fabrications. Without documentation, Deloitte could only insist the errors “did not impact findings” — a claim impossible to verify. (The Independent, 2025)
Why This Matters Now
Regulators are closing in:
- The EU AI Act adds obligations for high-risk systems, including documentation, transparency, and technical logging requirements. (CERRE, 2025)
- The SEC is scrutinizing AI use in financial disclosures. (Crowell, 2024)
- Compliance regulators want proof of validation and review. (EU AI Act, 2025)
But the bigger issue is operational trust.
When a report is “AI-assisted,” does that mean:
- 5% AI or 95% AI?
- drafting only, or recommendations?
- expert-reviewed or pasted verbatim?
Without traceability, no one can meaningfully assess or defend the work.
What an AI Chain of Custody Should Capture
The concept isn’t foreign to enterprises — digital forensics has used chains of custody for decades. The same framework applies to AI:
- Model Identification
Exact model and version — not just “ChatGPT.” - Prompt Documentation
The actual instructions and context provided. - Timestamps and User Attribution
Who invoked the AI and when. - Output Versioning
What the AI produced before any human edits. - Validation Records
Who reviewed it, what checks were performed, and what was changed. - Modification History
Tracking edits like any other version-controlled asset.
Some teams already do this through structured logging and workflow tools. They treat AI interactions the way developers treat code commits: documented, reviewable, traceable.
A Governance Model We Already Know
This isn’t a new discipline. It’s an extension of what enterprises already do:
- Data lineage → AI output lineage
- Code reviews → AI-assisted content reviews
- Audit trails → AI interaction logs
- Change control → AI-assisted workflow approvals
The processes exist. They just haven’t been applied to AI yet.
How to Implement This — Practically
A phased approach keeps it lightweight:
Phase 1: Policy
Set the expectation: AI-assisted work must be documented.
Phase 2: Basic Metadata
Capture model, user, and timestamps automatically.
Phase 3: Prompt + Output Archiving
Store what was asked and what the AI generated.
Phase 4: Validation Workflows
Require human sign-off before finalization.
Phase 5: Automation
Integrate documentation into existing tools so it’s seamless.
This isn’t bureaucracy. It’s risk reduction and operational clarity.
The Cost of Doing Nothing
The Deloitte incidents show what happens without traceability:
- fabricated citations
- public investigations
- costly refunds (NDTV, 2025)
- reputational damage
- loss of client trust
And the downstream harm was bigger: governments made decisions based on reports containing fake research during periods of public-sector strain. A researcher, who was falsely cited, told investigators that reports must be “validated and accurate” since “they cost governments—and ultimately the public.” (The Independent, 2025)
Waiting for regulation is not a strategy. A lack of rules increases enterprise exposure.
Worse, without documentation, organizations lose the ability to learn from their own AI usage — no insight into what works, what fails, or where oversight catches issues.
The companies that implement chain of custody now will have both compliance readiness and competitive advantage.
Making AI Assistance Defensible
AI promises speed and scale. But speed without accountability is risk, and automation without oversight is blind trust.
An AI chain of custody turns AI from a black box into a documented process. It protects teams. It makes outputs reviewable. It provides evidence when decisions are challenged.
We’ve built audit trails for code, data, and financial systems.
AI deserves the same governance.
Because if you can’t audit how the AI got there, you can’t defend the work — and undefendable work doesn’t belong in an enterprise.
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Comparisons
BOAT Platform Comparison 2026
Timelines and pricing vary significantly based on scope, governance, and integration complexity.
What Is a BOAT Platform?
Business Orchestration and Automation Technology (BOAT) platforms coordinate end-to-end workflows across teams, systems, and decisions.
Unlike RPA, BPM, or point automation tools, BOAT platforms:
- Orchestrate cross-functional processes
- Integrate operational systems and data
- Embed AI-driven decision-making directly into workflows
BOAT platforms focus on how work flows across the enterprise, not just how individual tasks are automated.
Why Many Automation Initiatives Fail
Most automation programs fail due to architectural fragmentation, not poor tools.
Common challenges include:
- Siloed workflows optimised locally, not end-to-end
- Data spread across disconnected platforms
- AI added after processes are already fixed
- High coordination overhead between tools
BOAT platforms address this by aligning orchestration, automation, data, and AI within a single operational model, improving ROI and adaptability.
Enterprise BOAT Platform Comparison
Appian
Strengths
Well established in regulated industries, strong compliance, governance, and BPMN/DMN modeling. Mature partner ecosystem and support for low-code and professional development.
Considerations
9–18 month implementations, often supported by professional services. Adapting processes post-deployment can be slower in dynamic environments.
Best for
BPM-led organizations with formal governance and regulatory requirements.
Questions to ask Appian:
- How can we accelerate time to production while maintaining governance and compliance?
- What is the balance between professional services and internal capability building?
- How flexible is the platform when processes evolve unexpectedly?
Cyferd
Strengths
Built on a single, unified architecture combining workflow, automation, data, and AI. Reduces coordination overhead and enables true end-to-end orchestration. Embedded AI and automation support incremental modernization without locking decisions early. Transparent pricing and faster deployment cycles.
Considerations
Smaller ecosystem than legacy platforms; integration catalog continues to grow. Benefits from clear business ownership and process clarity.
Best for
Organizations reducing tool sprawl, modernizing incrementally, and maintaining flexibility as systems and processes evolve.
Questions to ask Cyferd:
- How does your integration catalog align with our existing systems and workflows?
- What is the typical timeline from engagement to production for an organization of our size and complexity?
- How do you support scaling adoption across multiple business units or geographies?
IBM Automation Suite
Strengths
Extensive automation and AI capabilities, strong hybrid and mainframe support, enterprise-grade security, deep architectural expertise.
Considerations
Multiple product components increase coordination effort. Planning phases can extend time to value; total cost includes licenses and services.
Best for
Global enterprises with complex hybrid infrastructure and deep IBM investments.
Questions to ask IBM:
- How do the Cloud Pak components work together for end-to-end orchestration?
- What is the recommended approach for phasing implementation to accelerate time to value?
- What internal skills or external support are needed to scale the platform?
Microsoft Power Platform
Strengths
Integrates deeply with Microsoft 365, Teams, Dynamics, and Azure. Supports citizen and professional developers, large connector ecosystem.
Considerations
Capabilities spread across tools, requiring strong governance. Consumption-based pricing can be hard to forecast; visibility consolidation may require additional tools.
Best for
Microsoft-centric organizations seeking self-service automation aligned with Azure.
Questions to ask Microsoft:
- How should Power Platform deployments be governed across multiple business units?
- What is the typical cost trajectory as usage scales enterprise-wide?
- How do you handle integration with legacy or third-party systems?
Pega
Strengths
Advanced decisioning, case management, multi-channel orchestration. Strong adoption in financial services and healthcare; AI frameworks for next-best-action.
Considerations
Requires certified practitioners, long-term investment, premium pricing, and ongoing specialist involvement.
Best for
Organizations where decisioning and complex case orchestration are strategic differentiators.
Questions to ask Pega:
- How do you balance decisioning depth with deployment speed?
- What internal capabilities are needed to maintain and scale the platform?
- How does licensing scale as adoption grows across business units?
ServiceNow
Strengths
Mature ITSM and ITOM foundation, strong audit and compliance capabilities. Expanding into HR, operations, and customer workflows.
Considerations
Configuration-first approach can limit rapid experimentation; licensing scales with usage; upgrades require structured testing. Often seen as IT-centric.
Best for
Enterprises prioritizing standardization, governance, and IT service management integration.
Questions to ask ServiceNow:
- How do you support rapid prototyping for business-led initiatives?
- What is the typical timeline from concept to production for cross-functional workflows?
- How do licensing costs evolve as platform adoption scales globally?
