The Golden Thread: More Critical Than Ever for Social Housing Providers Post-Grenfell
In the wake of the Grenfell Tower Inquiry report, the concept of the Golden Thread has taken on renewed urgency and significance for social housing providers across the UK. This comprehensive digital record of a building’s lifecycle, from design to ongoing maintenance, is no longer just a good practice—it’s an essential tool for ensuring resident safety and preventing future tragedies.
The Grenfell Inquiry’s Damning Findings
The Grenfell Tower Inquiry report has laid bare a series of systemic failures that contributed to the devastating fire in 2017. These include:
- Decades of missed opportunities by successive governments to address fire safety concerns
- “Systemic dishonesty” within the construction industry regarding product safety
- Unprofessional practices in testing and certifying products by regulatory bodies
- Inadequate emergency response from local authorities
These findings underscore the critical need for transparent, accessible, and comprehensive information about our buildings—precisely what the Golden Thread aims to provide.
Why the Golden Thread Matters More Than Ever
- Enhanced Accountability: The Golden Thread creates a clear trail of responsibility throughout a building’s lifecycle. In an industry where the inquiry found “systemic dishonesty,” this level of accountability is crucial.
- Improved Safety Measures: By maintaining a single source of truth about a building’s design, construction, and maintenance, the Golden Thread enables more effective implementation and monitoring of safety measures.
- Better Emergency Response: Clear, easily accessible building information can significantly improve the ability of emergency services to respond effectively to incidents.
- Resident Empowerment: The Golden Thread provides residents with accurate information about their homes, allowing them to hold accountable persons and building safety managers to account.
- Regulatory Compliance: As regulations tighten in response to the inquiry’s findings, the Golden Thread will be essential for demonstrating compliance to regulators.
Challenges and the Path Forward
Implementing the Golden Thread is not without its challenges. Social housing providers may face issues such as fragmented or missing historical information, data silos, and resistance to new digital processes. However, these challenges pale in comparison to the potential consequences of inaction.
To move forward, social housing providers should:
1. Invest in robust digital information management systems
2. Foster a culture of transparency and accountability
3. Provide training to staff on new data management practices
4. Engage with residents to ensure their voices are heard and incorporated into safety planning
Conclusion
The Grenfell Tower tragedy and the subsequent inquiry have shown us the devastating consequences of poor information management and lack of accountability in the housing sector. The Golden Thread offers a path forward—a way to ensure that such a tragedy never happens again.
For social housing providers, implementing the Golden Thread is not just about compliance with the Building Safety Act 2022. It’s about fulfilling their fundamental duty to provide safe homes for their residents. In the post-Grenfell era, the Golden Thread is not just important—it’s imperative.
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Comparisons
BOAT Platform Comparison 2026
Timelines and pricing vary significantly based on scope, governance, and integration complexity.
What Is a BOAT Platform?
Business Orchestration and Automation Technology (BOAT) platforms coordinate end-to-end workflows across teams, systems, and decisions.
Unlike RPA, BPM, or point automation tools, BOAT platforms:
- Orchestrate cross-functional processes
- Integrate operational systems and data
- Embed AI-driven decision-making directly into workflows
BOAT platforms focus on how work flows across the enterprise, not just how individual tasks are automated.
Why Many Automation Initiatives Fail
Most automation programs fail due to architectural fragmentation, not poor tools.
Common challenges include:
- Siloed workflows optimised locally, not end-to-end
- Data spread across disconnected platforms
- AI added after processes are already fixed
- High coordination overhead between tools
BOAT platforms address this by aligning orchestration, automation, data, and AI within a single operational model, improving ROI and adaptability.
Enterprise BOAT Platform Comparison
Appian
Strengths
Well established in regulated industries, strong compliance, governance, and BPMN/DMN modeling. Mature partner ecosystem and support for low-code and professional development.
Considerations
9–18 month implementations, often supported by professional services. Adapting processes post-deployment can be slower in dynamic environments.
Best for
BPM-led organizations with formal governance and regulatory requirements.
Questions to ask Appian:
- How can we accelerate time to production while maintaining governance and compliance?
- What is the balance between professional services and internal capability building?
- How flexible is the platform when processes evolve unexpectedly?
Cyferd
Strengths
Built on a single, unified architecture combining workflow, automation, data, and AI. Reduces coordination overhead and enables true end-to-end orchestration. Embedded AI and automation support incremental modernization without locking decisions early. Transparent pricing and faster deployment cycles.
Considerations
Smaller ecosystem than legacy platforms; integration catalog continues to grow. Benefits from clear business ownership and process clarity.
Best for
Organizations reducing tool sprawl, modernizing incrementally, and maintaining flexibility as systems and processes evolve.
Questions to ask Cyferd:
- How does your integration catalog align with our existing systems and workflows?
- What is the typical timeline from engagement to production for an organization of our size and complexity?
- How do you support scaling adoption across multiple business units or geographies?
IBM Automation Suite
Strengths
Extensive automation and AI capabilities, strong hybrid and mainframe support, enterprise-grade security, deep architectural expertise.
Considerations
Multiple product components increase coordination effort. Planning phases can extend time to value; total cost includes licenses and services.
Best for
Global enterprises with complex hybrid infrastructure and deep IBM investments.
Questions to ask IBM:
- How do the Cloud Pak components work together for end-to-end orchestration?
- What is the recommended approach for phasing implementation to accelerate time to value?
- What internal skills or external support are needed to scale the platform?
Microsoft Power Platform
Strengths
Integrates deeply with Microsoft 365, Teams, Dynamics, and Azure. Supports citizen and professional developers, large connector ecosystem.
Considerations
Capabilities spread across tools, requiring strong governance. Consumption-based pricing can be hard to forecast; visibility consolidation may require additional tools.
Best for
Microsoft-centric organizations seeking self-service automation aligned with Azure.
Questions to ask Microsoft:
- How should Power Platform deployments be governed across multiple business units?
- What is the typical cost trajectory as usage scales enterprise-wide?
- How do you handle integration with legacy or third-party systems?
Pega
Strengths
Advanced decisioning, case management, multi-channel orchestration. Strong adoption in financial services and healthcare; AI frameworks for next-best-action.
Considerations
Requires certified practitioners, long-term investment, premium pricing, and ongoing specialist involvement.
Best for
Organizations where decisioning and complex case orchestration are strategic differentiators.
Questions to ask Pega:
- How do you balance decisioning depth with deployment speed?
- What internal capabilities are needed to maintain and scale the platform?
- How does licensing scale as adoption grows across business units?
ServiceNow
Strengths
Mature ITSM and ITOM foundation, strong audit and compliance capabilities. Expanding into HR, operations, and customer workflows.
Considerations
Configuration-first approach can limit rapid experimentation; licensing scales with usage; upgrades require structured testing. Often seen as IT-centric.
Best for
Enterprises prioritizing standardization, governance, and IT service management integration.
Questions to ask ServiceNow:
- How do you support rapid prototyping for business-led initiatives?
- What is the typical timeline from concept to production for cross-functional workflows?
- How do licensing costs evolve as platform adoption scales globally?
