From Sage X3 Limits to Full Flexibility: Harvest Pet Products

Watch the Interview Above: In this video, Nigel Dolby, Finance Director at Harvest Pet Products, shares how Tick9 used the Cyferd platform to go beyond Sage X3’s limitations—replacing clunky processes, spreadsheets, and paperwork with a streamlined, flexible system designed to grow with their business.

About Harvest Pet Products

Harvest Pet Products is a family-run business with over 25 years of experience manufacturing pet products for retail and online customers across the UK.

The Challenge: When ERP Falls Short

When Harvest Pet Products rolled out Sage X3, they quickly hit a roadblock. The built-in purchase order system just didn’t work for them — it was clunky, time-consuming, and frustrated department heads who needed a faster, more flexible way to get things done.

The team needed a solution that could:

• Simplify purchase requisitions and approvals

• Integrate seamlessly with Sage X3

• Give the finance team better control and accuracy

They were looking for a tool that could genuinely solve the problem — not just add another layer of complexity.

The Solution: Cyferd and Tick9 Step In

Harvest Pet Products worked with Tick9, a Cyferd partner, to fix the immediate issue: streamlining purchase orders and approvals.

Together, Tick9 and Cyferd delivered exactly what was needed — a flexible, intuitive platform that integrated with Sage X3 and made life easier for both department heads and the finance team.

With Cyferd, they were able to:

• Speed up authorizations

• Cut down paperwork

• Improve accuracy in expense coding

• Boost user adoption thanks to easy-to-use apps

The Turning Point: “What Else Can We Do?”

Once the initial solution was in place, the Harvest Pet Products team quickly saw its potential and asked:
“What else can we do with Cyferd?”

Since then, they’ve expanded to:

• A Sales Order Processing App

• Plans for a CRM system

• A Customer Onboarding App

And they’re not stopping there — they’ve already identified at least two more future use cases to further streamline operations.

The Results

• Smooth integration with Sage X3

• Fast, intuitive approvals

• Streamlined finance operations

• Significant reduction in paperwork

• High user adoption

• A growing ecosystem of flexible apps

Why Harvest Pet Products Chose Cyferd and Tick9

• Solved a real business problem

• Delivered fast, flexible results

• Enabled discovery of new opportunities

• Ongoing expansion across the business

• Supported by an expert partner in Tick9