Cyferd helpdesk app

Better understand service needs and priorities using the Cyferd Helpdesk App and drive effective customer service and workforce performance.

Transform Your Service Operations

Explore data relationships to efficiently solve complex service requests

Digitally transform your service desk

  • Manage helpdesk tasks
  • Plan & track service level performance
  • Allocate & manage cases / tickets and priorities

Develop data-centric solutions

  • Data-driven business operations
  • Users have access to all relevant data
  • Users understand data relationships
  • Helpdesk app easily configured to accelerate value

Service desk use cases

Transform your services operations by providing access to all important data

IT helpdesk

  • Automate IT helpdesk tasks, user faults, bugs, assets, etc.
  • Drive incident management to reduce severity and outages
  • Improve user satisfaction and digital maturity
  • Operationalize ITIL compliant processes

External customer service

  • Track ticket / case requests and prioritize workforce tasks
  • Allocate tasks to suitably skilled individuals
  • Automate escalation workflows
  • Improve SLA achievement and drive customer satisfaction / advocacy

Internal departmental service desk

  • Internal service desks for HR, Legal, Audit, etc.
  • Simplified service portal service tracks everyone access
  • Extend service operations performance data to line managers so they can mentor and develop operational service team members

Governance, risk, and compliance

  • Manage governance, reduce risks and improve compliance
  • Track customer complaints and automate escalation workflows to improve complaint handling, reduce the severity and reduce negative outcomes
  • Develop effective remediation plans, then track progress and impact

Other applications

Learn about other applications in our business suite

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