9 December, 2021
| Cyferd Healthcare Webinar |
10:00 AM - 11:30 AM

9 December, 2021 | Cyferd Healthcare Webinar | 10:00 AM - 11:30 AM

Cloud Sysadmin

ABOUT THE JOB

Why join us at Cyferd?

Cyferd is at the start of a very exciting journey. We’re a start-up with Directors and an X-team who have significant experience building compelling solutions with previous tech start-ups. You’ll be joining a dynamic team that loves to build the best solutions in the market helping us to develop our platform components using leading cloud technologies with market-defining architecture and features. This platform will provide the base of our secure, robust, and extensive multi-tenant SaaS offering that converges capabilities to offer significant value to the early adopter customers we’re working with (and everyone else as we build out the future). 

Job Description

We’re looking for a Cloud Sysadmin to help manage the IT needs of our growing organization. We need a problem-solver, who loves to diagnose, troubleshoot, and solve system-related issues for our geographically dispersed staff and the customers of our cloud platform.
You’ll be working closely with our Security, Dev Ops, and Operations teams to ensure that we’re managing access and security following best practice procedures to keep things running smoothly.

Your responsibilities are to:

  • Research and identify solutions to software and hardware issues using internal knowledge base and external sources
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Accurately track issues through to resolution, within agreed time limits, and contribute to the development of processes and systems to improve the management of this process
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Prioritize and manage several open issues at one time
  • Regularly follow up with staff and/or customers during the problem-solving process to ensure everyone is informed of the latest status and progress and follow up post solution to ensure everything is working as expected.
  • Share your knowledge by documenting solutions in the form of notes and how-to guides

The requirements/skills to be successful are:

  • Proven experience in a technical support engineer, IT help desk technician or similar role
  • A passion for solving problems and keeping your customers happy (internal and external) with excellent communication skills
  • Experience with Windows and Mac OS environments, experience with Linux would be an additional benefit but not a requirement
  • Experience with Azure AD, O365, SSO setups and other access management options in Azure, AWS and GCP.
  • Familiarity with helpdesk software (such as Zendesk) would be beneficial
  • Ability to provide step-by-step technical help remotely in a clear and concise manner
  • Certification in Microsoft, Linux, AWS, GCP or similar technologies would be a plus.

Desirables:

  • Microsoft Azure Administrator Associate (AZ-104)
  • Microsoft Azure Fundamentals
  • Google Cloud Engineer Associate
  • CompTIA Cloud Essentials+
  • AWS Fundamentals
  • AWS IAM

Location:

The role will be located in UK or Spain. The role will be remote working initially with offices to be set up as the Covid19 situation settles.  

About your application:

Cyferd is an Equal Opportunity Employer and does not discriminate on the basis of any protected category or characteristic.  We value the diversity of our workforce. Please make it known if you have any specific requests that will support you during your application process.  

Cyferd is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Cyferd via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Cyferd. No fee will be paid in the event the candidate is hired by Cyferd as a result of the referral or through other means.    

Job Industry: Computer Software
Job Category: Engineering & IT
Job Type: Contract Full Time Permanent
Job Location: Spain UK
Seniority Level: Mid-Level
Salary: Competitive Salary Offered

Apply for this position

Allowed Type(s): .pdf, .doc, .docx